Terms and Conditions

Terms and Conditions

Last updated: August 2026

1. Scope

These Terms and Conditions apply to all orders placed through our online store by consumers and businesses.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity.

A business is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the course of its trade, business or self-employed professional activity.

For businesses, the following applies: If the business uses conflicting or supplementary terms and conditions, their applicability is hereby rejected. They shall become part of the contract only if we have expressly agreed to their applicability.

2. Contracting Party, Formation of the Contract and Correction Options

The purchase contract is concluded with:

Prosatz Communication GmbH & Co. KG
Rheinstr. 20
41836 Hückelhoven
Germany

Phone: +49 (0)2433 93992-0

Email: info@prosatz.de

WANDINI is a brand of Prosatz Communication GmbH & Co. KG.

The presentation of products in our online store does not constitute a legally binding offer, but rather a non-binding invitation to place an order.

You may initially place products in your shopping cart without obligation and may change your entries at any time before submitting your binding order using the correction functions provided during the ordering process.

Before completing your order, you will receive a summary of your order. You are responsible for checking in particular that the selected products, dimensions, image crops, configurations, delivery information and contact details are correct.

By clicking the “Place order with obligation to pay” button or another correspondingly clear button, you submit a binding offer to enter into a purchase contract for the products contained in your shopping cart.

Immediately after submitting your order, you will receive an automatic confirmation by email acknowledging receipt of your order. This acknowledgement of receipt does not yet constitute acceptance of your offer unless it is expressly designated as an order confirmation or declaration of acceptance.

We may accept your offer within five days:

  • by sending an explicit order confirmation by email,

  • by notifying you that the goods have been shipped, or

  • by delivering the ordered goods.

The decisive point in time is when the first of the above acceptance actions occurs.

If we are unable to fulfil an order due to incomplete, incorrect, unlawful or technically unsuitable information or files, we are entitled to refuse acceptance of the order. Any payments already made will be refunded without undue delay.

3. Contract Language and Storage of the Contract Text

The language available for the conclusion of the contract is German.

We store the contract text and provide you with the order details and these Terms and Conditions in text form.

If you have created a customer account, you can also view information relating to your orders in your customer account. For security reasons, the complete contract text may not remain permanently accessible there.

4. Products and Custom Manufacturing

4.1 Custom-Made Products

A substantial portion of our products is individually manufactured according to the dimensions and configurations specified by the customer.

This applies in particular to wall murals and, in the future, other individually configurable printed products.

Individual configuration may include, in particular, the following information:

  • width and height of the desired area

  • selection and positioning of the design

  • selection of the image crop

  • scaling and orientation of the design

  • selection of material or quality

  • selection of individual product options

  • images or files uploaded by the customer

Only the information confirmed by you during the ordering process and the configuration displayed in the order summary are binding for production.

4.2 Dimensions

You are responsible for correctly determining the required dimensions and providing them completely and accurately during the ordering process.

We recommend measuring the area at several points and, in the case of uneven or non-rectangular walls, using the largest measurement obtained.

We do not check the dimensions entered by the customer for plausibility or suitability.

Changes to dimensions or the configuration are generally no longer possible once production has begun.

There is no liability for defects resulting exclusively from incorrect or incomplete information provided by the customer. This does not apply if the defect results from our incorrect implementation of information that was properly submitted.

4.3 Product Configurator and Preview

The preview displayed in the product configurator is intended solely to visualize your selected configuration.

Only the following are binding for production:

  • the confirmed dimensions,

  • the selected image crop,

  • the positioning,

  • the scaling,

  • the selected material,

  • the selected product options, and

  • the product characteristics listed in the order summary.

Images of rooms, furniture, decorations or other furnishings are provided solely for illustrative purposes and do not form part of the agreed characteristics of the product.

4.4 Uploaded Images and Files

If you upload your own images, graphics or other files, you are responsible for ensuring that they are suitable for the intended production and have sufficient technical quality.

In particular, you warrant that:

  • you hold all necessary rights of use,

  • no copyrights,

  • trademark rights,

  • personality rights,

  • data protection rights or other third-party rights are infringed,

  • the content does not contain any unlawful or criminal material.

For the duration of contract processing, you grant us a simple, non-exclusive right to:

  • store the submitted content,

  • technically process it,

  • scale it,

  • crop it,

  • reproduce it for production purposes,

  • and disclose it to production and shipping service providers involved in manufacturing.

Any use beyond this scope will take place only with your express consent.

We reserve the right to reject content where production is technically impossible, unlawful or unreasonable for us.

If claims are made against us due to an infringement of third-party rights for which the customer is responsible, the customer shall indemnify us against justified claims, including reasonable legal enforcement costs.

4.5 AI-Assisted Designs

Some of the designs offered are developed or creatively enhanced using modern AI-assisted design tools.

All designs are carefully reviewed, edited and optimized for production before publication.

The use of artificial intelligence does not constitute a product defect and does not give rise to warranty or compensation claims.

4.6 Image Quality

The achievable print quality depends in particular on the following factors:

  • resolution

  • image sharpness

  • file compression

  • color depth

  • quality of the source file

  • size of the desired print format

If the customer is warned during the ordering process that the image quality may be insufficient and nevertheless expressly confirms the order, reduced print sharpness resulting solely from this does not constitute a defect.

This does not apply if the actual print quality delivered differs from the quality that could reasonably have been expected on the basis of the submitted file.

4.7 Colors and Screen Display

The display of colors on screens may differ from the subsequent print result, particularly due to differences in:

  • monitors,

  • displays,

  • brightness settings,

  • color spaces,

  • browsers,

  • operating systems,

  • and lighting conditions.

Minor, technically unavoidable and industry-standard color variations between the screen display and the printed product do not constitute a defect.

Minor color variations may also occur with repeat orders due to different production batches.

We therefore recommend ordering adjoining wall surfaces together as part of a single order wherever possible.

4.8 Material Properties

Depending on the selected material quality, particularly Standard, Premium, Premium Vinyl, Self-Adhesive or Airtex, the surface texture, level of gloss, feel and color reproduction may vary.

These material-specific differences are typical characteristics of the products and do not constitute a defect.

4.9 Production and Cutting Tolerances

Minor, technically unavoidable deviations may occur due to production- and material-related characteristics.

This applies in particular to:

  • dimensions,

  • cutting,

  • material texture,

  • color appearance,

  • positioning of the design,

  • pattern repeat,

  • panel widths.

Such minor and industry-standard tolerances do not constitute a product defect provided that the usability and agreed characteristics of the product are not materially impaired.

4.10 Panels and Design Division

Large-format wall murals may, for production reasons, be delivered divided into several numbered panels or individual sections.

Before installation begins, all panels must be laid out completely and checked for:

  • completeness,

  • correct sequence,

  • orientation,

  • alignment of the design between panels,

  • and visible production defects.

Once the product has been cut or installed, complaints concerning defects that were previously identifiable are excluded to the extent permitted by law.

5. Prices and Shipping Costs

The prices stated in the online store are total prices and include statutory VAT where applicable.

Additional shipping costs may apply. Their amount will be displayed in the checkout no later than before completion of the ordering process.

For deliveries to countries outside the European Union, additional customs duties, import charges or other fees may apply. These must be borne by the customer and are not charged by us.

6. Delivery Conditions

6.1 Delivery Address

Delivery is made to the delivery address provided by you during the ordering process.

You are responsible for providing a complete and correct delivery address.

If additional shipping, return or processing costs arise due to incorrect or incomplete address information, we may charge these costs to you where you are responsible for the incorrect information.

6.2 Shipping

Delivery is made exclusively by shipment.

Collection in person is currently not available.

Unless expressly stated otherwise, delivery to parcel lockers is not available.

6.3 Delivery Time

The estimated delivery time is stated on the respective product page and during the ordering process.

For custom-made products, the production and delivery period begins only once:

  • the contract has been concluded,

  • all information required for production has been provided in full,

  • any uploaded files are technically usable, and

  • where advance payment has been agreed, the full invoice amount has been received.

If production is delayed due to missing, incorrect or incomplete information provided by the customer, the delivery periods will be extended accordingly.

Delivery periods will also be extended appropriately in the event of force majeure or other unforeseeable circumstances beyond our control.

6.4 Partial Deliveries

We are entitled to make partial deliveries where this is reasonable for you.

You will not incur any additional shipping costs as a result.

7. Payment

7.1 Payment Methods

The payment methods currently available will be displayed during the ordering process.

Depending on the country, order value, technical availability or product, the following payment methods may be offered in particular:

  • Shopify Payments

  • credit card

  • debit card

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal

  • Klarna

  • advance payment

  • payment by invoice (where offered)

There is no entitlement to any particular payment method being made available.

7.2 Payment Obligation

The purchase price is due immediately upon conclusion of the contract unless otherwise agreed for the selected payment method.

In the case of advance payment, production generally begins only once full payment has been received.

7.3 Payment Service Providers

Payment processing is carried out in part by external payment service providers.

The respective contractual and data protection provisions of the selected payment service provider also apply to their services.

7.4 Credit Checks

If certain payment methods, such as payment by invoice or certain Klarna payment methods, require a credit check, personal data may be transmitted to the respective payment service provider.

There is no entitlement to any particular payment method being made available.

8. Right of Withdrawal

Consumers generally have a statutory right of withdrawal.

Details are provided in our separate instructions on the right of withdrawal.

In particular, the right of withdrawal does not apply to contracts for the supply of goods:

  • that are not prefabricated,

  • for the production of which an individual choice or specification by the consumer is decisive, or

  • that are clearly tailored to the consumer's personal needs.

This applies in particular to wall murals and other custom-made printed products manufactured specifically for the respective order according to:

  • individual dimensions,

  • a selected image crop,

  • individual positioning,

  • scaling,

  • material selection,

  • a personal configuration,

  • or a file provided by the customer.

Businesses do not have a statutory right of withdrawal.

9. Retention of Title

The delivered goods remain our property until payment has been made in full.

The following additionally applies to businesses:

We retain title to all goods supplied until all claims arising from the ongoing business relationship have been settled in full.

The business is entitled to resell goods subject to retention of title in the ordinary course of business.

The business hereby assigns to us any claims arising from such resale up to the amount of the invoice. We accept this assignment.

The business remains entitled to collect these claims until revoked. If the business fails to meet its payment obligations properly, we are entitled to collect the claims ourselves.

10. Transport Damage

10.1 Consumers

If goods are delivered with obvious transport damage, we ask you to report this to the delivery provider wherever possible immediately and to inform us without undue delay.

Failure to report the damage does not affect your statutory warranty rights.

However, reporting the damage helps us to assert any claims against the transport service provider.

10.2 Businesses

For businesses, the risk of accidental loss and accidental deterioration of the goods passes to the business when the goods are handed over to the freight forwarder, carrier or other shipping service provider.

11. Inspection and Installation of the Goods

11.1 Inspection Before Installation

Please inspect the delivered products completely before cutting, applying adhesive or otherwise installing or processing them, checking in particular:

  • correct dimensions,

  • completeness of the delivery,

  • number and sequence of panels,

  • design alignment,

  • material,

  • visible printing defects,

  • transport damage,

  • other obvious defects.

If identifiable defects are present, the product must not be installed or processed. In this case, please contact our customer service immediately.

Once the product has been cut, installed or otherwise processed, complaints concerning defects that were identifiable beforehand are excluded to the extent permitted by law.

The statutory warranty rights of consumers remain unaffected.

11.2 Surface and Installation

Our products must be installed only on suitable surfaces.

In particular, the surface must be:

  • clean,

  • dry,

  • stable,

  • smooth,

  • free from dust,

  • and appropriately prepared.

The installation instructions supplied with the product or provided online must be followed.

Damage resulting exclusively from:

  • unsuitable surfaces,

  • unsuitable wallpaper paste,

  • unsuitable tools,

  • incorrect preparation,

  • improper installation,

  • failure to follow our installation instructions,

  • or other installation errors

does not constitute a product defect.

This does not apply where the damage results from incorrect or incomplete installation instructions provided by us.

12. Warranty

12.1 Statutory Liability for Defects

The statutory law governing liability for defects applies.

If a product defect exists, your rights are governed by the statutory provisions.

12.2 Businesses

The following additionally applies to businesses:

Only our product descriptions and expressly agreed product characteristics are deemed to constitute the agreed characteristics of the goods.

The limitation period for claims for defects against businesses is one year from the transfer of risk.

This does not apply to claims:

  • arising from intent,

  • gross negligence,

  • injury to life, body or health,

  • fraudulent concealment of a defect,

  • claims under the German Product Liability Act,

  • or where longer limitation periods are mandatory by law.

12.3 Duty to Inspect and Give Notice of Defects

For merchants, the duty to inspect and give notice of defects pursuant to Section 377 of the German Commercial Code (HGB) applies.

If a proper inspection or timely notification of a defect is omitted, the goods are deemed approved.

This does not apply to defects that were fraudulently concealed.

12.4 Guarantees

An additional guarantee exists only where it is expressly stated for the respective product.

Statutory warranty rights remain unaffected.

13. Liability

We have unlimited liability:

  • in cases of intent,

  • in cases of gross negligence,

  • in the event of injury to life, body or health,

  • under the German Product Liability Act,

  • in cases of fraudulent concealment of a defect,

  • and within the scope of expressly assumed guarantees.

In the event of a slightly negligent breach of material contractual obligations, our liability is limited to foreseeable damage typical for the contract.

Material contractual obligations are obligations whose fulfilment is essential for the proper performance of the contract and on whose compliance the contractual partner may regularly rely.

Otherwise, liability for slightly negligent breaches of duty is excluded.

The above limitations of liability also apply in favor of our legal representatives, employees and agents.

14. Customer Service

If you have any questions about your order, complaints or other concerns, you can contact our customer service at:

Prosatz Communication GmbH & Co. KG

Phone: +49 (0)2433 93992-0

Email: info@prosatz.de

15. Consumer Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR):

https://ec.europa.eu/consumers/odr/

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

16. Copyright

All content displayed on our website, in particular designs, motifs, photographs, graphics, texts, layouts and other content, is protected by copyright or other intellectual property rights.

Any use outside the statutory limitations of copyright law requires our prior express written consent or the consent of the respective rights holder.

This applies in particular to:

  • reproduction,

  • modification,

  • publication,

  • distribution,

  • making content publicly accessible,

  • commercial use,

  • use for the creation of your own printed products.

17. Intellectual Property and Rights of Use

The purchase of a product transfers ownership only of the respective physical product.

No copyrights, trademark rights, design rights or other intellectual property rights are transferred.

Unless expressly agreed otherwise in writing, the buyer receives no right to reproduce, digitize, publish or commercially exploit designs, motifs or other content beyond the intended use of the purchased product.

18. Force Majeure

We are not liable for delays or impediments to performance where these are caused by events beyond our control.

These include in particular:

  • natural disasters,

  • war,

  • terrorism,

  • pandemics,

  • government measures,

  • strikes,

  • lockouts,

  • power outages,

  • cyberattacks,

  • telecommunications network failures,

  • supply shortages affecting our suppliers,

  • transport disruptions,

  • and other cases of force majeure.

Agreed delivery periods will be extended appropriately for the duration of the impediment.

19. Data Protection

Information about the processing of personal data can be found in our Privacy Policy.

It is available at any time at https://www.wandini.shop/pages/datenschutzerklarung.

20. Changes to these Terms and Conditions

We reserve the right to amend these Terms and Conditions where there is an objective reason for doing so, in particular due to:

  • changes in legislation,

  • changes in case law,

  • technical developments,

  • expansion of our product range,

  • introduction of new payment methods,

  • changes to logistics processes,

  • or other organizational changes.

For contracts already concluded, the version of the Terms and Conditions valid at the time the order was placed shall apply.

21. Final Provisions

All contracts between us and our customers are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

For consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the country in which the consumer has their habitual residence.

If the customer is a merchant, a legal entity under public law or a special fund under public law, our registered place of business shall be the exclusive place of jurisdiction for all disputes arising out of or in connection with the contractual relationship.

If individual provisions of these Terms and Conditions are or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

The statutory provisions shall apply in place of the invalid or unenforceable provision. If no such statutory provision exists in an individual case or if its application would lead to an unreasonable result, the contractual parties undertake to agree on a valid provision that comes as close as possible to the economic purpose of the invalid provision.

Last updated: August 2026